Technology Modernisation for Internal Investigations: Clarion Call for Innovation and Improvement

The landscape of internal investigations has changed dramatically in recent years. This has been driven by factors including increased regulatory and legal pressures, unforeseen government intervention and growth in the scale of information requests. As a result, large organisations today are inundated with an increasing volume of whistleblower claims, allegations of misconduct, customer complaints and claims, suspicious activity reports, freedom of information requests, data subject access requests (DSARs), subpoenas, etc. While each request differs in substance, they all share the requirement to collect information, review and investigate, collaborate on findings, and report.