FTI

Technical Support

We are dedicated to delivering enterprise-class client services throughout every engagement and to helping our partners integrate Ringtail® Legal™ and Attenex® Patterns® e-discovery software smoothly into daily operations.

Effective Support

You can count on our dedicated team of support professionals to provide fast, dependable service to keep your projects running smoothly.

From our international client service centers, you are supported by a team of trained FTI professionals. Please contact the support center appropriate for you:

Ringtail On-Demand Support and Support for Attenex Patterns On-Demand Matters
provided by FTI

Phone:
1 (800) 630 7599 in North America
44 (0) 203 077 0590 in Europe

North America support hours (ET):
Weekdays 8 am – 10 pm;
Weekends 9 am – 6 pm.
Closed on holidays.
We offer 24 x 7 x 365 support on call for all level one and two incidents.

Ringtail On-Premise Support

Phone and support hours:
North America:
1 (415) 283-4210 (9 am-5 pm PT)
Asia/Pacific:
61 3 9668 2222 (9 am-5 pm AET)
Europe:
44 (0)8456 580 250 (9 am-5 pm GMT)

Attenex Patterns On-Premise Support

Phone: 1 (206) 373-6560
Email: support@attenex.com