Navigating growing stakeholder demands and industry best practices can be challenging for legal operations professionals responsible for delivering efficiencies to in-house teams. Day-to-day operational excellence must be maintained while simultaneously pursuing modernization and process optimization initiatives to support the legal department’s future state. A difficult task for even the most seasoned professionals.

FTI Technology helps legal departments create actionable plans focused on the areas of improvement most impactful and best suited to deliver a clear return to the organization. FTI’s methodology, forged as a corporate data governance and discovery veteran, tailors the right mix of services, technology and expertise to deliver the efficiencies that legal departments demand.

Operating models

Strategy And Operating Models

Establishing a solid foundation for legal operations begins with comprehensive planning and focuses heavily on aligning stakeholders. FTI’s data-driven approach to identifying gaps in legal processes and enhancing legal operations leverages key inputs from your department, including legal spend analysis and business process analysis, to help inform assessments and shape roadmaps to a more efficient future state of the legal department. Our core areas of strategy and operational focus include:

Financial Management
  • Legal spend analysis
  • E-Billing
  • Dashboard development and integration
  • Matter management
Strategic Planning
  • Legal operations assessment
  • Target operating models
  • Technology modernization advisory
  • Insourcing/outsourcing balancing and 3rd party program development
Cross-Functional Alignment
  • Stakeholder alignment and planning
  • Technology roadmap development

Process Improvement

Critical to achieving operational excellence is ensuring the right processes are in place and fine-tuned to support in-house capabilities. FTI works with your legal operations team to maximize existing technology investments to streamline workflows and minimize friction within and across departments. This includes documenting workflows and streamlining decision making, like legal outsourcing and retention policies. Our areas of legal operations process expertise include:

Litigation and Investigation Support
  • E-discovery managed services
  • Investigation workflow consulting
Information Governance and Records Management
  • Data Policies, Remediation and Migration
  • Data privacy program development
  • Records retention policies and schedules

Technology And Innovation

Legal operations technology modernization requires a deep understanding of the legal department’s current state, anticipated future needs, industry nuances, existing expertise, and outsourcing strategy to determine the breadth and mix of technology needed. As a 20-year data governance and discovery veteran, FTI has developed a proven track record for aligning the right technology with proven workflows to ensure in-house empowerment and productivity. Our technology-based services include.

Technology and Support
  • Selection and Implementation
  • Technology Integration
  • Process calibration and re-engineering
  • Workflow optimization consulting
  • Solution deployment and change management adoption
Technology Vendor Management
  • Technology selection
  • Gap analysis and requirements development
  • Vendor Assessment

Data Strategy And Reporting Data Analytics

At the center of any high-functioning legal department is real-time reporting and dashboards. Armed with actionable data, more informed decision-making for load balancing, hiring, and outsourcing can be made. FTI helps that your legal team gain access to the information required to make smarter legal business decisions and that the data driving the decision-making is managed and organized to ensure accuracy and reduced risk.

Reporting and Analytics
  • Data governance modeling
  • Operational reporting dashboards/ BI