Support Center

North America - US Support team

Monday - Friday 8:00 a.m. - 10:00 p.m. U.S. Eastern Time
Saturday - Sunday 9:00 a.m. - 6:00 p.m. U.S. Eastern Time

US Toll Free: 1.800.630.7599
International Toll Free: 800 6307 5990

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Europe - United Kingdom Support team

Monday - Friday 9:00 a.m. - 6:00 p.m. Local Time (London)

UK Toll Free: 800.8080.5252

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Asia Pacific - Australia Support team

Monday - Friday 9:00 a.m. - 6:00 pm. Local Time (Melbourne)

Australia Toll Free: +800 3000 4455

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APAC Maintenance Windows

Japan On Demand – JST

(Japanese Standard Time)

Mon, Wed, Sat: 10 pm - 2 am JST

3rd Weekend: Sat 8 am - Sun 10 am JST

SYD On Demand - AEST

(Australian Eastern Standard Time)

Tues, Thurs, Sun: 12 am - 4 am AEST

3rd Weekend: Sat 12 am - Sun 2 am AEST

Shanghai - CST

(China Standard Time)

Mon, Wed, Sat: 10 pm - 2 am CST

3rd Weekend: Sat 8 am - Sun 10 am CST

EU Maintenance Windows

SLO & London On Demand - GMT

(Greenwich Mean Time)

Tues, Thurs, Sun: 1 am - 5 am GMT

3rd Weekend: Sat 8 am - Sun 10 am GMT

North America Maintenance Windows

North America – EST

(Eastern Standard Time)

Mon, Wed, Sat: 10 pm - 2 am EST

3rd Weekend: Sat 8 am - Sun 10 am EST

Ashburn SaaS - EST

(Eastern Standard Time)

Thurs: 10 pm - 2 am EST

3rd Weekend: Sat 8 am - Sun 10 am EST