Brochures
The 5 Pillars of Transparent Complaint Resolution
The Office of the Australian Information Commissioner has made explicit that its enforcementfocused approach prioritises organisations that handle complaints with transparency, accountability and genuine commitment to resolution.
For boards and senior leaders, this is a strategic imperative, because handling a privacy complaint poorly is more than a customer service failure. It is evidence of systemic risk. It attracts regulatory scrutiny, reputational damage and potential civil penalties.
To reduce these risks, organisations can establish five key pillars to uphold best practices in complaint resolution.