Case Study

Data Subject Access Request Document Review


In this matter, the DSAR was related to a potential employment issue and involved U.K.-based documents. The request came with a tight deadline of only four business days and followed a few months after a mediated allegation by the requestor involving claims of bullying and harassment. Given the client’s longstanding relationship with FTI Consulting, it engaged the firm’s U.K.-based managed review team to review documents for the request.

FTI Consulting completed review and redaction of thousands of documents within a four-day timeline in response to the data subject access request served on FTI’s client, a U.S. based software company.

Using a combination of automated redactions for email addresses and phone numbers, reviewer QC of automated redactions, manual redactions for commercially sensitive, privileged, and/or sensitive personal information related to individual’s other than the requestor, FTI was able to ensure documents were fully prepared on-time for the production deadline.


Leveraging FTI Consulting’s U.K.-based forensic technology and managed review team, a fast-paced review was initiated. FTI led the matter, providing the client with:

  • Deployment of an adequately sized team of experienced qualified lawyers in the U.K., in less than 24 hours.
  • Organisation of review workflow, including prioritisation of documents with less than 20 recipients as more likely to include the requested data.
  • First-level review of more than 5,000 documents.
  • Documents eligible for redaction organised into workflows based on email thread and near duplicate scoring, to increase the efficiency and consistency of review team’s redactions.
  • Redaction review to ensure the removal of any commercially sensitive, personally identifiable, and/or privileged information that should not be visible to outside parties.
  • Redaction in native format for large excel sheets and in image format for other file types.
  • Quality control workflows and oversight to ensure a thorough and defensible review.