Solutions › Disputes & Investigations
Collective and Class Action Solutions
During a collective or class action lawsuit, legal teams must quickly and effectively manage data and gather critical insights across a wide variety of data sources to support litigation strategy. The complex nature of acquiring and managing large quantities of relevant information can greatly increase the risk of a negative outcome if the underlying end-to-end processes go unchecked for potential compromises.
FTI Technology’s collective and class action solution defensibly and cost-effectively streamlines data management and disclosure, enabling legal teams to focus on legal strategy and substantive issues.
How FTI can help
FTI Technology provides a wide range of services to help clients address collective and class actions and implement forward-looking evidentiary strategies. FTI's data work draws on decades of matter-proven expertise backed by dedicated teams delivering real IP, technology and fit-for-purpose infrastructure.
Our Solutions
Claimant Data Review
Analyze claimant records, identify patterns and assess completeness to understand potential damages exposure, validate claims or defensibly exclude them from consideration.
Claims management
FTI Technology offers an end-to-end capability that leverages secure and scalable technology platforms with automation and AI-powered decisioning to reduce the cost of remediation. This solution addresses a wide range of incidents, including misselling, service-level failures, operational errors, calculation and billing errors as well as privacy and General Data Protection Regulation breaches.
Combining expert advisory, analytics and delivery platforms provides organizations with strong levels of automation, speed and accuracy when dealing with customer complaints and remediation.
Data scoping and assessment
Identify relevant data sources/systems for active matters or in anticipation of downstream litigation. FTI's experts can help ensure only relevant data stays preserved to minimize costs and reduce unnecessary burden on business operations.
Legal holds
Design and deploy defensible legal hold systems, including automated hold notifications, to ensure compliance with legal obligations.
Data collection and preservation
Defensible identification, extraction and preservation of structured and unstructured data, including cloud-based data sources and legacy systems, to ensure accuracy and consistency.
Strategic disclosure and discovery consulting
Combining expert workflows, defensible search methodologies and advocacy to support for disclosure negotiations with strategic guidance on how to leverage data to build case strategy and interrogate third-party disclosures.
AI-powered insights through IQ.AI by FTI Technology
FTI Technology’s propriety IQ.AI suite can defensibly reduce and refine data volumes, expedite the identification of critical facts and help automate certain aspects of manual document review exercises.
Managed review
High-quality, efficient legal review by experienced multilingual lawyers who are adept at using advanced software and innovative workflows to support outside counsel.
Related Resources
Case Study
A growing number of lawsuits allege advertising analytics trackers and website pixels used to collect information violate data privacy protections under existing U.S. federal and state regulations. A leading U.S. health care provider became subject to class action litigation arguing violations of statelevel medical information sharing disclosure and wiretapping laws. FTI Technology’s adtech privacy experts were engaged to perform in-depth analysis in support of a formalized and defensible investigation of the company’s adtech practices, and remediation in response to the litigation.
Case Study
FTI Technology Leads Data Strategy and Document Review in Financial Services Class Action Litigation
The Financial Services and Markets Act is one of the U.K.’s most comprehensive and strict regulatory regimes, placing significant responsibility on financial institutions for a range of market activities. When a global bank became the subject of class action litigation under this regulation, it was charged with misleading investors and causing financial losses that could have otherwise been avoided.
White Paper
Collective Actions and Data Risk Management
Collective actions, also known as class actions or mass claims, have become increasingly prevalent in the U.K. and European Union due to recent legislation and precedent-setting cases. There has been an estimated 120% increase in the number of collective actions in the EU since 2018, and in 2023, class actions in the U.K. were collectively seeking in excess of €120 billion.