Operational Resilience

Shaking hands

Our BC and DR programs involve the following activities:

  • Building-in redundancy measures to meet resiliency requirements.
  • Incorporating multiple copies and snapshot technology to provide enhanced data durability.
  • Embedding systems assurance testing to continuously improve BC and DR measures and controls.
  • Deploying both automatic and autonomous technology to reduce human error.
  • Learning from tests to continuously keep improving BC and DR measures.
  • Notifications when thresholds are breached so that prompt action can be taken through our incident response process.
  • Conducting manual and ad-hoc failover tests of our production systems.
  • Regular Business Impact Assessments (BIAs) to assess the anticipated risks associated with critical services and operations.
  • Capacity management to continuously monitor utilization with the ability to scale up if utilization breaches the accepted thresholds.