Topics
Legal Operations Resources
Blog Post
Strategies for Achieving Predictability in Legal Spend
Legal Departments continue to navigate an increasingly complex legal and regulatory landscape with expectations to drive operational efficiency, manage costs and demonstrate business value. Stringent cost control and management, while always a consideration, has become a heightened priority in corporate legal operations. According to the 2025 ACC Chief Legal Officers Survey, 41% of CLOs have received cost-cutting mandates. Budget constraints are even tighter in the largest organizations, with 63% of CLOs in companies with revenues exceeding $20 billion reporting budget cuts.
White Paper
Aligning Legal Operations with the Modern Chief Legal Officer
ACC’s 2025 Chief Legal Officers Survey, in collaboration with FTI Technology, reveals a surge in responsibilities, strategic expectations, and regulatory pressures for CLOs. These challenges, ranging from expanded departmental scope to heightened cost-effectiveness demands, underscore a critical need for enhanced alignment with legal operations professionals.
White Paper
The General Counsel Report 2025: The Data Guardian in Chief
The General Counsel Report 2025: The Data Guardian in Chief—a co-effort by FTI Technology and Relativity—examines the challenges corporate legal departments face in today’s dynamic risk environment. With growing attention on disputes and investigations, data-driven regulations, privacy requirements, AI and a wide range of emerging data sources, chief legal officers are asserting their role as a strategic advisor and data guardian for the business.
White Paper
2025 ACC Chief Legal Officers Survey
Legal department leaders worldwide are taking more strategic ownership across their organizations and expanding their influence outside the legal department, according to the ACC's 26th Annual Chief Legal Officers Survey presented by FTI Consulting. The survey provides detailed analysis of the evolving role of the chief legal officer position and year-over-year trends related to legal departments’ involvement in helping organizations adapt to a demanding business environment.
White Paper
Legal Service Delivery In the Age of AI
FTI Technology and the Blickstein Group present the 17th Annual Law Department Operations Survey.
Document & Knowledge Management
Today’s corporate legal departments face not only an unprecedented surge in content volume but also a pressing need to extract meaningful insights from the vast array of information being collected and worked on daily. Effective document and knowledge management are crucial for organizing, storing, and retrieving information in a way that enhances operational efficiency and supports strategic decision-making.
Video
Using Metrics, Data, and Technology to Optimize Your Legal Ops Function
The rise of generative AI has not changed the key performance indicators of most law departments, which continue to focus on cost and efficiency. Since “what gets measured gets managed,” legal operations professionals must continue to identify and track key metrics in order to maintain alignment with the department's success factors.
Video
In 2024, legal departments are navigating a landscape marked by heightened attention to data-driven regulations, privacy obligations, disruptive technologies such as AI, and rapid technological progress. Additionally, the proliferation of emerging data sources further complicates resource allocation and priority setting for these departments. For the fifth consecutive year, FTI Technology and Relativity partnered to commission Ari Kaplan Advisors to survey global corporate chief legal officers. These efforts resulted in The General Counsel Report 2024. This focus on only chief legal officers gives the report a unique perspective.
Case Study
A life sciences startup was looking to scale the maturity of its legal operations function and improve processes to support risk management and increased legal department demand. In-house counsel engaged FTI Technology’s corporate legal department experts to evaluate the maturity of existing capabilities and prioritize future initiatives according to the 12 core legal operations competencies defined by the Corporate Legal Operations Consortium (CLOC).
White Paper
Digital risk has triggered a fundamental shift in the corporate legal department. Against a tremulous cultural, economic and geopolitical backdrop, numerous issues have cascaded into tipping points across the legal function. Data-centered regulatory activity, privacy requirements, generative artificial intelligence disruption, technology advancement and an expansive web of emerging data sources are now impacting the way legal departments prioritize resources. In addition to placing tremendous demand on in-house counsel, this environment has led to a decline in the general counsel’s feelings of preparedness for every major risk category.
White Paper
Five Resolutions for Intentional Legal Operations Improvements
In legal operations, the best laid plans often go awry. More than half of corporate legal departments are currently struggling to effectively implement business process improvements and/or manage their budgets as they work to reduce costs, accelerate service delivery and realize efficiencies. Despite their objectives to optimize across process, technology, vendor management, resource allocation and more, 53% either do not have or are still developing a defined roadmap and strategy. Against that backdrop, most expect that successfully realizing and solidifying their programs will persist as a leading challenge in the year ahead.
Blog Post
It’s been a year of milestones for the legal operations profession. More legal departments are prioritizing the legal operations role and function, adding head count in this area and supporting legal operations professionals with buy-in for their key initiatives. More, technology modernization within the legal department has sped up substantially over the last year, with legal operations often as a driving force behind the roll-out of new tools and processes.
Blog Post
#LegalOpsGoals: A Modern Legal Department by 2022
The rate of digital transformation with most organizations today is accelerating rapidly. Teams are experiencing an increasing demand to deploy technologies and demonstrate ROI for new systems. In FTI Consulting’s 2021 Resilience Barometer survey, 37% of respondents said they feel extreme pressure to integrate technology over the next 12 months and 44% said they feel significant pressure to do so.
White Paper
In-House Legal Technology Modernization: Considerations and Best Practices
A practical guide for modernizing legal operations and optimizing investments across people, process and technology, to ultimately do more with less.
White Paper
Evaluating the Opportunities Presented by Analytics and Visualization in Legal Review
Analytics are changing the game in e-discovery. Written by Blue Hill Research analyst David Houlihan, this report compiles feedback from corporate legal departments, law firms and service providers on best practices for using analytics to reduce costs.